PAYMENT
Payment can be made by:
Online Credit or Debit card
Telephone Credit Card or Debit Card
Cheque or Money Order
(Cheques take 3 working days to clear and orders cannot be sent out until clearance has been obtained.
 .
 
It is the responsibility of the customer to provide an address where the goods can be received. If you cannot be at your address to accept you delivery, get it delivered to your workplace or a neighbour. SPECIAL DELIVERY INSTRUCTIONS SUCH AS LEAVE WITH NEIGHBOUR, IN PORCH, BEHIND DUSTBIN. SHOULD YOU REQUEST THE GOODS BE LEFT UNATTENDED WE CANNOT BE HELD RESPONSIBLE SHOULD THE GOODS GO MISSING OR ARE DAMAGED.

CLAIMS FOR NON DELIVERY
All claims for non delivery or shortages must be made within 10 days of placing your order after this period we cannot be held responsible.

We (the above companies) cannot be responsible for delay or failure to deliver products promptly if such action is caused by Strikes, Riots, War or any labour problems or our suppliers failing to deliver to us or to you on our behalf or any circumstances that we have no control over.
 
If for any reason, we are out of stock of a certain item or items – Uk Party Shop reserves the right to replace them with an item of similar style, colour and theme at the same price or of greater value. We will, of course choose the most appropriate item as a substitute.
 
PRICING ERRORS
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you prior to dispatch and give you the option of reconfirming your order at the correct price or canceling.
  
FAULTY GOODS
Faulty goods must be returned in 7 days of receipt, you need to contact us with the reason why and obtain a returns number. all goods must be returned unused in the original packaging with all tags.
 
The cost of returns is the responsibility of the customer except in the case of faulty goods  please not we are not responsible for returned goods lost or damaged in transit back to us.
It is the customer’s responsibility to obtain a certificate of posting or insure the goods against loss or damage.
 
RETURNS POLICY
You have the right to cancel your order in 3 days of receipt, you need to contact us with the reason why and obtain a returns number. all goods must be returned unopened & unused in the original packaging with all tags intact as received, if this is not the case we cannot make a refund
The following cannot be returned for credit: Wigs, Teeth, undergarments or goods that have been personalised for you.
 
The cost of returns is the responsibility of the customer please note we are not responsible for returned goods lost or damaged in transit back to us.
 
It is the customer’s responsibility to obtain a certificate of posting or insure the goods against loss or damage.
 
Providing the above is adhered to a refund less our delivery costs and other charges as below will be made within 20 days of receipt of goods

A 4 % restocking charge & a 6% credit card fees as charged to us will be applied to both cancelled and returned orders.

CANCELLATION & RETURNS
Should you cancel your order prior to us dispatching but following our processing of your credit card you will receive a refund less 6 % bank handling charge, should the order have been dispatched your refund will be less the 6% and the post & packing charges.

A 10 % restocking charge & a 6% credit card fees as charged to us will be applied to both cancelled and returned orders.
 

CONTACTING US.
You can contact us by e-mail : sales@ukpartyshop.co.uk
 or in writing to
UK Balloon & Party Ltd
PO Box 228, Keighley, West Yorkshire BD22 7YG
Phone:0845 166 2683 * Fax: 0845 226 9879 Or by phoning us on 0845 166 2683 Monday to Thursday (apart from Bank & Public Holidays) between the hours of 10am and 4pm
 
Company Registration no:4842463